Terms of Service

1. Introduction

Welcome to Narchin Digital Freight Forwarding ("Narchin," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at narchin.ai, our mobile applications, and all related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Services.

2. Services Description

Narchin provides digital freight forwarding services, including but not limited to:

• Road freight transportation
• Sea freight forwarding
• Air cargo services
• Rail freight solutions
• Multimodal logistics
• Customs clearance assistance
• Cargo tracking and management

3. User Accounts

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Accept responsibility for all activities under your account

4. Service Terms for Shippers

When using our freight services as a shipper, you agree to:

• Provide accurate information about cargo, including weight, dimensions, and contents
• Ensure proper packaging and labeling of goods
• Obtain all necessary permits, licenses, and documentation
• Comply with all applicable laws and regulations
• Not ship prohibited or restricted items

5. Service Terms for Carriers/Partners

Carriers and partners using our platform agree to:

• Maintain valid operating licenses and insurance
• Provide accurate vehicle and capacity information
• Handle cargo with due care and professionalism
• Meet agreed pickup and delivery schedules
• Comply with all safety regulations

6. Pricing and Payment

Pricing for our services is determined based on various factors including distance, cargo type, urgency, and market conditions. Payment terms are specified in individual service agreements or invoices. Late payments may be subject to interest charges.

7. Liability and Insurance

Our liability for loss or damage to cargo is limited as specified in applicable transport conventions and our service agreements. We strongly recommend that shippers maintain adequate cargo insurance. Narchin shall not be liable for:

• Acts of God or force majeure events
• Inherent defects in the cargo
• Improper packaging by the shipper
• Delays caused by customs or regulatory authorities
• Consequential or indirect damages

8. Intellectual Property

The Services and all associated content, features, and functionality are owned by Narchin and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written consent.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Termination

We may terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Baku, Azerbaijan.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about these Terms, please contact us at: