Privacy Policy

1. Introduction

Narchin Digital Freight Forwarding ("Narchin," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.

By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly, including:

• Name and contact information (email, phone, address)
• Company name and business details
• Account credentials
• Payment information
• Identity documents (for verification purposes)

Shipment Information

For freight services, we collect:

• Cargo descriptions and specifications
• Origin and destination addresses
• Shipping documents and customs information

Technical Information

We automatically collect:

• Device information and identifiers
• IP address and location data
• Browser type and settings
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information to:

• Provide and improve our freight forwarding services
• Process transactions and send related information
• Create and manage your account
• Track shipments and provide real-time updates
• Communicate with you about services, updates, and promotions
• Ensure compliance with legal obligations
• Prevent fraud and enhance security
• Analyze usage patterns to improve user experience

4. Information Sharing

We may share your information with:

• Service Partners: Carriers, customs brokers, and logistics partners necessary to fulfill your shipments
• Third-Party Service Providers: Payment processors, analytics providers, and IT service providers
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Shipment records are retained for a minimum of 7 years for legal and regulatory compliance.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: